Local Reviews
for Scranton, PA
Our Reviews by City
great response time
The - Scranton, PA 18508
Response from K&D Factory Service Inc.:
We're so happy to hear that you had a great experience with us. Thanks for the positive review!
St. Francis Kitchen
St Francis Kitchen - Scranton, PA 18509
Service was terrible - finally cancelled order and received the part in 3 days for $700.00 cheaper
Ashley B.
Leak from dishwasher. Checked for cracks and damage and ensured the door is closing completely. Found that the pump seal is defective. Replaced the part and now the leak is gone.
Daniel D.
Keg cooler dispensing bitter and off-tasting beers. Inspected the air line and found it was dirty. Cleaned the unit and beer is pouring properly now.
Mark B.
Arrived at location on 2/8/23 - On site for a walk-in cooler freezing up upon arrival checked walking found nothing wrong walking in cooler , called drew n he informed me that it’s not the walk in cooler , it’s a continental under the counter cooler , proceeded to work area at the bar checked unit operations, noticed evaporator right side or third fan motor not working , couldn’t find outlet to unplug unit believe it behind unit ,unit sitting on ground ,can’t be moved, worked around it ,removed evaporator fan motor & blade , had fan motor & blade in truck stock , installed new motor & blade, motor came on unit fully operational put all panels back cleaned work area.
Mark B.
Arrived at location on 12/2/22 - found unit leaking out of right trunnion, O-rings are leaking by. Will order parts and return. (Note: needs to be done over Christmas break and shut off valve installed) Returned to location on 12/27/22 - removed kettle from stand and replaced o rings. Lubricated and reinstalled. Swapped out 3/4 coupler for ball valve. Bob came as we were leaving and turned the steam on. Tested unit, no leaks. Unit working properly at this time
Mark B.
Arrived at location on 10/31/22 - Went to turn on and it would not light. Had good spark. Noticed code on temp control was saying bad temp probe. Tested resistance and found it was good according to manufacturers chart. Found temp control to be bad. Meet up with Dan to get a used one off his truck. Unit is up and running for now but customer would still like new one ordered. Will order part and return. Returned to location on 11/3/22 - Shut power off to right side unit and removed control box assembly. Installed new control box assembly and powered unit on. Turned unit on it it fired right up. Set to 350 and verified unit cycled.
Mark B.
Arrived at location on 9/9/22 - Examine unit found conveyor motor turning drive chain missing customer does not know what happen to drive chain. Returned to location on 9/14/22 - Install chain on a conveyor, upon arrival checked in with manager, proceed to installed chain, turn unit on conveyor turning as it should.
Mark B.
Arrived at location on 7/8/22 - Filled machine, stopped filling started machine short cycle ran about a minute then stopped. Error code E-03 came up losing water during wash cycle checked drain valve tighten packing and handle were loose, will order parts and return valve is working for now. Returned to location on 7/19/22 - Checked out the old drain. Found you would have to cut the old PVC out and drop the wash heater to replace the drain valve. Separated the old drain valve and removed the gate. Tried to separate the new one but could not. Went back to the shop and separated the new valve. Came back and replaced the gate portion or all the moving parts for the drain valve. Turned the unit on and tested. The drain valve was not leaking anywhere. Ran a short cycle. Found the unit went off on low water error again. Found the water was only filling to the low water probe and when the pumps would come on the water level would come off the probe and the unit would lock out on e
Mark B.
Arrived at location on 5/6/22 - Found right fryer has a leaking frypot. Customer oked getting new Cecilware fryer. Worked on other units while waiting for fryer when delivered unpack and installed casters and assembly fryer as needed hooked up to gas line checked for leaks was none unit tested ok.
Mark B.
Arrived at location on 10/5/21 - Examined unit checked incoming power at 244 per leg unit powered on and called for heat have 20 amps per leg blower stopped working called Jeremy at Nu/Vu for part #QWP per Ryan. Returned to location on 10/7/21 - Removed and replaced motor and fan, had to rewire top of unit. Replaced all connectors for fan and elements, there was a fire up there. Looked as if grease rotted through the coating and wire arced. Tested unit.
Mark B.
Arrived at location on 9/6/21 - Saute line not heating. Found water dripping on the regulator causing the vent to become corroded and blocked up. A 3/4 nat Gas regulator swapped out and now the unit lights. The water sources is a know issue that will be fixed in the future.
Mark B.
Arrived at location on 7/24/21 - examined unit, pilot holds for a short while then goes out. Thermocouple burnt up, safety is newer, replaced thermocouple with robertshaw 18" and tested. Pilot could be in better shape but its working. Unit heats and goes into bypass.
Mark B.
Arrived at location on 7/15/21 - examined unit, missing knob that keeps product table attached to support arm. Returned to location on 7/22/21 - Replaced Knob and tested.
Service C.
Looked over Esspresso Machine unit, water coming from overflow after brewing, automat assembly leaking bad. Called tech support, they said it should be dry, clean it and run a clean cycle. Leaking badly. Whole automatic assembly can be warped because it is all plastic. Could also be O rings. Advised customer, he said he did find an orange oring in tray. Will try orings before going further. Will order and return. 9/17/20 Took unit apart, replaced spring and o rings, reassembled and tested all okay.
Service C.
Looked over Expresso Machine unit, water coming from overflow after brewing, automat assembly leaking bad. Called tech support, they said it should be dry, clean it and run a clean cycle. Leaking badly. Whole automatic assembly can be warped because it is all plastic. Could also be O rings. Advised customer, he said he did find an orange oring in tray. Will try orings before going further. Will order and return. 9/17/20 Took unit apart replaced spring and o rings, reassembled and tested all okay.
Service C.
Examined Dishwasher unit, found rinse line plate loose and missing 2 lock nuts, tightened and tested, unit back in service.
Service C.
Examined Oven unit. Off and somewhat cool. Heated top oven and bottom proofer. allowed to heat until both cycled off. Top oven at 328 when set to 350. Bottom Proofer at 101 when set to 100. Set humidity to 1 and also to 10. Observed spray onto fan wheel, excellent spray pattern. At 10, sprays for approx 3 seconds. At one, just spurts very quickly, as it should. Door gaskets on both doors still soft and pliable, cannot feel air blowing past while ovens are on. Only anomaly is that unit is rated for 208v and recieving 240 but does not seem to affect anything. Resistance of both elements in series is 48.8, 24.4 individually. Elements pulling 5.1a each when heating. Rated for 650w each, no issues. Heat cycles on top and bottom within 10 degrees of set temp. Fans working on both top and bottom. No blown fuses. Did not test timers but they operate independent of thermostats. Could not find any issues at this time.
Service C.
Performed chemical cleaning on ice machine, disassembled water distribution system, physically cleaned all components, reassembled water distribution system, performed chemical sanitation, wiped out ice bin with sanitizer, rinsed all contact surfaces, allowed unit to drop, tested operations, confirmed unit working correctly at this time. customer has requested new water filter for ice machine. 3/11/20 Picked up water filter. removed and replaced water filter on ice machine. bled out air and carbon from filter before putting unit back into service.
Service C.
Examined Grill unit, right side not working, platten stuck - down will not move. Customer replaced linear actuator, verified wiring okay, not all lights working on speed control, verified position switches okay, replaced travel limit switch, adjusted actuator stem - checked and verified unit will need speed control Will quote.
Service C.
Found Convection Oven unit off, removed panels as needed and cycled unit on, found have no spark out of ignition module voltage to module, called shop, had module in stock, Jeff brought module, installed module and tested unit, main burner lit, set at 350 °f, unit cycled off, opened doors to cool unit down, unit cycled back on, tested okay.
Service C.
examined production line unit no wiring diagram confirmed operations on CPU verified control panel operations digital counter not working customer received new style while on site, wired new counter per instructions, have 23.5 VDC incoming control not lighting Customer will call back if they need further service. Closing out work order.
Service C.
examined Kettle unit. potentiometer meter not moving smoothly. will order part and return, will need to solder wires onto potentiometer before install. 10/21/19 returned with potentiometer. knob screws stripped. will need to break knob to remove old potentiometer. will order new knob before replacing potentiometer. unit working properly. 10/24/19 Removed and replaced potentiometer and knob with a new. had to break old knob to remove. tested. boiled water. good to go.
Service C.
examined Bunn Coffee Machine unit. spray-head bottom screen missing. will order parts and return. 9/13/19 installed new spray head and gasket on left side of unit. tested. good to go
Service C.
Found hot/cold well units in placed no drain lines or water lines installed, used 26 feet of 3/8 poly tubing and four fittings - had to go get copper fittings in order to install old drain lines, it's rated 120/240 circuit, Customer needs to change breaker to a double 30 amp breaker, they need two
Service C.
customer supplied dough mixer spring for lid, removed old spring and lid shaft, tried to get new one in, could get it in but still would not hold lid up - assembly moves when putting back in - need another tech to help hold lid in order to get spring in right. Will return. 5-13-19 Removed spring assembly and rod, bowl was never repaired via welding. Had to fight rod and spring to get back into place, safety switch is always closed.
Service C.
One Toaster bottom element broken causing breaker to trip, removed element and capped off with wire nuts from terminal blocks. Found part #204008 60v tube, says replaced by vollrath part of same number. Need 1. 4/10/19 Returned and installed a new bottom element and tested.
