K&D Factory Service Inc. bas been bringing OEM commercial cooking parts and service to restaurants and commercial kitchens of Hershey, PA and the surrounding areas since 1945!
Read our reviews and find out why your colleagues consider us to be their nearby commercial cooking supply company in Hershey, PA.
Local Reviews
for Hershey, PA
Our Reviews by City
Operations manager
The mill - Hershey, PA 17033
Gary is thorough, explains situation, obviously troubleshoots properly
Thorough follow through. Great techs. All around good to work with.
Troegs - Hershey, PA 17033
Mark B.
Arrived at location on 1/20/23 - Upon arrival I had Bryan show me where the walk in is. I first thought the call was for a frozen evaporator, however they advised me that they shut the unit off at the breaker because it was freezing their wine bottles and other product inside. Box was at 25. I checked the thermostat and found it wasn’t sending anything to the unit. Removed old thermostat and installed new one. Powered unit back on and set the thermostat for 38 degrees. Watched unit satisfy and made sure temperature reading was accurate. Unit is working properly at this time.
Mark B.
Arrived at location on 1/19/23 - Went over unit found drain box vent pipe leaking. Tightened clamps. Cavity vent showed signs of previous leaking. Tightened clamps. Found door drip tray vent clogged. Unclogged. Ran unit through clean cycles and steam. Adjusted doors latch on top and bottom ovens for better seal. Could not find any more leaks.
Mark B.
Arrived at location on 1/5/23 - Found capacitor for motor needs replaced. Obtained and replaced. Also needs door switch. Jumped out for now will order and return. Returned to location on 1/9/23 - Replaced door switch. Tested. Sys ops ok.
Mark B.
Arrived at location on 11/9/22 - Found every time thermostat cycles temperature keeps going up till high limit trips. Spoke with Joe at cecilware is sending out new thermostat under warranty . Will return when part arrives. Returned to location on 11/22/22 - Replaced thermostat with imperial thermostat and adapter fitting. Tested. Sys ops ok.
Mark B.
Arrived at location on 11/25/22 - Arrived on site and spoke to manager on duty. Noticed that the burners will go down tremendously when one burner is lit at a time. In the back I found out the gas regulator was bad. Replaced regulator and tested unit. It was good.
Mark B.
Arrived at location on 5/31/22 - Found wire broke. Stripped back and replaced terminal. Tested. Sys ops ok.
Mark B.
Arrived at location on 5/4/22 - Manager said they got the water leak fixed but they want us to clean the ice machine but I had no cleaner on my truck. Need to return to clean the machine. Returned to location on 5/5/22 - To clean ice machine. I turned off ice machine and removed all parts from water side of unit and cleaned and sanitized them along with the inside of the unit and reinstalled all parts. Ran a cleaning cycle on unit and let it produce two batches of ice. Unit is running properly as of now.
Mark B.
Arrived at location on 3/9/22 - Found that the striker plate was missing on the right hand side. I also found that the door roller springs were tight. Will order. Returned to location on 3/11/22 - Replaced both strike plates and right roller. Tested, sys ops ok.
Mark B.
Arrived at location on 2/4/22 - Found chain on door chain assembly broke. Removed for now and got unit up and running. Will order and return. Returned to location on 2/10/22 - Replaced turnbuckle assembly. Adjusted and tested Sys ops ok.
Mark B.
Arrived at location on 1/21/22 - Unit being used upon arrival. Reported tripped twice earlier intermittently. Last time was about 4 hours ago. From what Hatco told us last time seems like thermostat may be sticking intermittently will order and return. Returned to location on 2/3/22 - Replaced thermostat. Set to cycle between 180 and 190. Tested. Sys ops ok.
Mark B.
Arrived at location on 1/28/22 - The gasket was not working properly. Inspected the unit and determined it needed to be repaired rather than replaced. Performed replacement of gasket and ensured they're working properly at this time.
Mark B.
Arrived at location on 12/3/21 - Replaced element, ready thermostat, hi limit, and contactor. Ran unit and found heating prematurely. Found long probe bad. Drain valve not opening and unit over pressurizing. Jumped long probe to middle probe. Now not heating prematurely. This will get customer by while parts are ordered. Spoke to Ben and will send quote to Jenseen for drain valve, probe, and pressure switch.
Service C.
Found STC Refrigerated Display Case unit at 65°. Evap fans and condenser fans were working but compressor was extremely hot and not working. Removed compressor blanket and removed power cover. found open windings on two windings. compressor will need to be replaced. customer is requesting a quote.
Service C.
Removed Reach-In Cooler compressor then replaced with new compressor. Cap tube is wide open and not needing replaced at this time. Unit came down to 34° and running well.
Service C.
Checked out Vulcan Oven unit and found that the thermocouple was burnt out. installed new thermocouple and checked operation. unit heated up to 350 degrees. all operation okay.
Service C.
Checked out the under the counter dishwasher unit and found power going to the power board but display is not coming on. Pulled wires off board and plugged back in and still nothing, pulled power to the dc power board and powered it back up and everything started working, ran unit four times and worked every time. Also powered unit off and on again with no problems. Booster heater pulling 6 amp each leg. all operation okay.
Service C.
Combi Oven high limit error keeps occurring and having ignition issues. cleaned corroded terminals, issue still occurring. jumped out high limit and both issues went away. will order 1=TT-36255=high limit 3/2/20 Replaced high limit and terminal for flame sense. tested in all 3 modes, sys ops okay.
Service C.
Found Hot well unit - 1 infinite switch not cycling like it should. replaced infinite switch and tested OK. infinite switch is 120v switch. 120v going to unit at plug and incoming to switch. cannot find model or serial number but one we have on record appears to be a 240v. took pictures and called Eagle group. no one on site that could help identify unit. Jim would like some parts Id'd as backup for unit. infinite switch, element and pan insert for water. will pass on to parts department to try to Id.
Service C.
Walk-In Freezer Unit had a lot of ice build up on inlet side of coil and fan was stuck it ice. Deiced unit with torch and turned back on. waited for unit to get below 20 and checked defrost and heater which all worked. Superheat was high. Need a new Sporlan EFSE-1/2-ZP. Called United Hbg and it will be there tomorrow. 1/31/20 removed old expansion valve after removing 5 lb of 404a. installed new expansion valve, pressure tested with nitrogen, ran deep vacuum and put 5 lb of 404a refrigerant back into system. box came down to temp in cycled off. Pressures look good. 2/3/20 Compressor was noisy when I arrived but the box was cold. I closed the receiver and the compressor took a while to pump the system down. I checked the amp draw after opening the receiver and it was a little lower than it should be. It sounds and acts like the compressor threw a piston rod. It is still cooling for now but the compressor should be replaced. I will quote replacement.
Service C.
per customer, cook line right fryer gas hose leaking. Found hose kinked and melted and leaking. Replaced gas hose, tested okay. All three fryer hoses configurations have two swivels installed. All three swivels on fryers only swivel horizontally not allowing hose to droop downward without kinking. Advised customer to insure hoses are "laying" correctly when dryers are pushed back in. Removed all three swivels, reseal and re-orientated for proper hose "lay". Electronically retested all for leaks, none detected.
Service C.
per customer, cook line right fryer gas hose leaking. Found hose kinked and melted and leaking. Replaced gas hose, tested okay. All three fryer hoses configurations have two swivels installed. All three swivels on fryers only swivel horizontally not allowing hose to droop downward without kinking. Advised customer to insure hoses are "laying" correctly when dryers are pushed back in. Removed all three swivels, reseal and re-orientated for proper hose "lay". Electronically retested all for leaks, none detected.
Service C.
Found Bottom oven about 25 degrees off. adjusted thermostat and cleaned air vents on back of unit. unit is now cycling between 346 to 355 when set at 350. sys ops okay.
Service C.
Convection Oven unit heated and cycled when I tried it. found flame sensor old style and deteriorating. also not in flame very well. bent in flame more but will need replaced. will order 1=1195448= flame sensor and return. 7-29-19 replaced flame sensor on top oven in prep area. Tested ok @ 2.2 ua.
Service C.
Poured 2 pitchers of water for Walk-In Cooler into the drain pan and it drained out quickly. I felt the bottom of the drain pan and it was dry, the drain line was the same. There was water sitting on top of the insulation which covers the drain line. The suction line runs above the drain and was missing insulation so it was sweating and dripping onto the drain line. I insulated the suction line and expansion valve to eliminate that problem. I can't find anything else at this time.
Service C.
Came out to look into quoting customer to add a 2nd booster Under-counter Dishwasher. Customer complaint is not maintaining final rinse temp. Checked over unit, adding another booster is not a viable option. Checked over and found that pressure entering steam generator is too high and too much water is passing through with out giving it a chance to exchange heat through the heat exchanger. Per Danny at MFG PSI should be 10-15, 20 max psi. Currently PSI @50. Pressure regulator is bad, it is also leaking. Danny ID'd part. Customer will call if they want us to order part and repair. Danny also stated that unit has a 70 deg rise.
