K&D Factory Service Inc. has serviced commercial refrigeration & commercial kitchen equipment in Hershey PA since 1945.

Call us now at: 1-800-932-0503 or check out why commercial kitchens turn to K&D Factory Services for our top-rated commercial cooking equipment, parts and repair needs in Hershey PA.

Local Reviews
for Hershey , PA

K&D Factory Service Inc. Rated 5.0 out of 5 stars based on 2 customer reviews


Operations manager




Review of K&D Factory Service Inc.

Gary is thorough, explains situation, obviously troubleshoots properly


Thorough follow through. Great techs. All around good to work with.




Review of K&D Factory Service Inc.


Service C.

Service C.

Found Bottom oven about 25 degrees off. adjusted thermostat and cleaned air vents on back of unit. unit is now cycling between 346 to 355 when set at 350. sys ops okay.

Near Hersheypark Dr, Hershey, PA 17033
Service C.

Service C.

Convection Oven unit heated and cycled when I tried it. found flame sensor old style and deteriorating. also not in flame very well. bent in flame more but will need replaced. will order 1=1195448= flame sensor and return. 7-29-19 replaced flame sensor on top oven in prep area. Tested ok @ 2.2 ua.

Near Hillcrest Rd, Hershey, PA 17033
Service C.

Service C.

Poured 2 pitchers of water for Walk-In Cooler into the drain pan and it drained out quickly. I felt the bottom of the drain pan and it was dry, the drain line was the same. There was water sitting on top of the insulation which covers the drain line. The suction line runs above the drain and was missing insulation so it was sweating and dripping onto the drain line. I insulated the suction line and expansion valve to eliminate that problem. I can't find anything else at this time.

Near Hersheypark Dr, Hershey, PA 17033
Service C.

Service C.

Came out to look into quoting customer to add a 2nd booster Under-counter Dishwasher. Customer complaint is not maintaining final rinse temp. Checked over unit, adding another booster is not a viable option. Checked over and found that pressure entering steam generator is too high and too much water is passing through with out giving it a chance to exchange heat through the heat exchanger. Per Danny at MFG PSI should be 10-15, 20 max psi. Currently PSI @50. Pressure regulator is bad, it is also leaking. Danny ID'd part. Customer will call if they want us to order part and repair. Danny also stated that unit has a 70 deg rise.

Near Hotel Rd, Hershey, PA 17033
Service C.

Service C.

found gas Fryer valve knob cracked and unable to select correctly. Replaced knob, tested okay.

Near Hersheypark Dr, Hershey, PA 17033
Service C.

Service C.

checked out Pasta Cooker unit and found that there was power going to gas valve but pilot not lighting. hooked up gas meter and found only 1 in wc coming in. pulled vent out of regulator and gas went to 5 in wc. removed regulator and checked, 8 in wc coming into unit. checked operation and for leaks, okay.

Near University Dr, Hershey, PA 17033
Service C.

Service C.

found Coffee Machine Axiom unit short potting. Cleaned tank, brew opening and brew lines. Flow calibration volume is now back to 24.4 oz, was 13.5 before cleaning.

Near Springboard Drive, Hershey, PA 17033
Service C.

Service C.

Calibrated the Combi Oven screen, tested the unit. the screen touch screen was responding, okay.

Near W Chocolate Ave, Hershey, PA 17033
Service C.

Service C.

Found right range, left oven thermocouple burned out, replaced.Tested okay. Also right front range top burner not seated in orifice (knob doesn't work). Re-seated and instructed customer. tested okay.

Near Hillcrest Rd, Hershey, PA 17033
Service C.

Service C.

Found right convection oven base. Convection fan seized, with help unit ok. Swapped (with left sr 650121025) Motor - start capacitor, tested ok. Per cust left dnr.

Near Old West Chocolate Ave, Hershey, PA 17033
Service C.

Service C.

Found Walk-In Freezer compressor short cycling on low pressure. Leak checked the system and found access valve cap inside condensing unit vibrated loose - lightened fitting - sealed cap with loctite and tightened. No other leaks detected. Added Freon into the system. Freezer is down to temp.

Near E Derry Rd, Hershey, PA 17033
Service C.

Service C.

Found Slicer table adjust seized. Worked it until free. Cleaned and lubed table adjustment. Auto travel not functional, missing parts, dnr.

Near W Chocolate Ave, Hershey, PA 17033
Service C.

Service C.

Found Combi Oven steam water(y1) manifold flow restrictor plugged. Gauged restrictor orifices, tested okay.

Near Old West Chocolate Ave, Hershey, PA 17033
Service C.

Service C.

Arrived and case that was noted on Prep Table did not match, waited for manager. Case needs 4 casters. Will order 06/11/18 Checked unit and casters that customer got are a universal stem mount and will not work. Will order OEM caster or same caters that was installed on the unit. Will see if our order has been canceled or not. If they were , will re order and return. 06/15/18 Replaced 4 casters. 2T echs Required

Near Hersheypark Dr, Hershey, PA 17033
Service C.

Service C.

Found bottom oven at set point 300° actual 225. Customer said intermittent no temperature regulation, probable thermostat issue, cust concurs. Cannot replace thermostat at this time, no separate oven gas shut off and customer needs ovens now. will return some a.m. Model and serial number from history 2/22/18 Found bulb detached from thermostat. Replaced t-stat, test okay. At set point 400 degrees actual 400 degrees

Near W Chocolate Ave, Hershey, PA 17033
Service C.

Service C.

I found water dispenser spraying. I cleaned & it works a little better but valve needs to be replace. QWP (Expedited Freight) per Kyle C. Stilley. 12/21/17 Replaced the water dispense valve. Water is not spraying out.

Near Hersheypark Dr, Hershey, PA 17033
Service C.

Service C.

Found triple water inlet solenoid body cracked from freezing & water damaged both ignition controls & both gas valves on Combo Oven. Will obtain triple valve, gas valves & controls & return. Talked to Jeri (customer). 1-24-18 Replaced triple water valve, both ignition modules & gas valves. Performed flue analysis, okay. Top 9.0% at 1 PPM CO & bottom 9.1% at 0 CO.

Near W Hershey Park Dr, Hershey, PA 17033
Service C.

Service C.

Re-positioned kettle fill safety relief valve plumbing to make smaller foot print. tested for leaks and instructed customer on vacuum requirements. Test OK

Near Old West Chocolate Ave, Hershey, PA 17033
Service C.

Service C.

Checked out unit & found that high limit wasn't closing. Removed & installed new high limit. Also found thermostat not opening & not closing. Installed new thermostat & checked operation. All checked okay.

Near W Chocolate Ave, Hershey, PA 17033
Service C.

Service C.

Returned with plumbing and filters for Combi oven. Installed filters and water lines. Checked all operation Okay.

Near E Derry Rd, Hershey, PA 17033
Service C.

Service C.

Found breaker tripped. Re set and found one leg of element and shortening to ground. Manually delimed generator and test with element. All else seems okay. Will obtain element, lid gasket and Hi Limit. QWP (expedited freight). Left unit disabled -- Replaced element, Hi Limit and tank lid gasket. Tested and adjusted ready thermostat. tested ok 08/19/16

Near Old Hershey Rd, Hershey, PA 17033
Service Check-In ..

Service Check-In ..

Delfield Refrig. Drawer Unit Tech found cooler at 17 Deg. and temp control reading 40 deg. Replaced temp control, unit is cycling 35-41 deg.

Near University Dr, Hershey, PA 17033
Service Check-In ..

Service Check-In ..

Cleveland Electric Steamer Service tech replaced top pinch valve and water orifices and tested

Near Bachmanville Rd, Hershey, PA 17033