K&D Factory Service Inc. has serviced commercial refrigeration & commercial kitchen equipment in Hagerstown MD since 1945.

Call us now at: 1-800-932-0503 or check out why commercial kitchens turn to K&D Factory Services for our top-rated commercial cooking equipment, parts and repair needs in Hagerstown MD.

Local Reviews
for Hagerstown, MD

K&D Factory Service Inc. Rated 2.0 out of 5 stars based on 1 customer reviews


lack of knowledge and parts




Review of K&D Factory Service Inc.

took the guy 3 trips and equipment was down 3 weeks too long


Service C.

Service C.

Tested unit, found steam coming out of door, pulled exhaust apart, found nipple corroded. Pulled apart, replaced brass 90 and nipple supplied by customer. Tested unit, still leaking, found pressure switch, had constantly heating. Will order new and return. ***No charge travel, miles & labor, recall to work order 148600 1/22/18 Installed new pressure switch, found fill valve hose melted. Repaired, tested unit, filled heat, kicked in contactor, sparked, found burnt up. Told customer due to unit constantly heating and they were using wires got hot melted water line and water, took out contactor, will order new and return. 1/29/18 Installed new contactor, tested unit, ran up to temp, let cycle, found steam leaking out of door. Pulled door, adjusted tabs and switched exhaust plate around. Tested unit, now okay.

Near Dual Hwy, Hagerstown, MD 21740
Service C.

Service C.

Tested, found error code -99f on display had 1000 ohms off temp probe, found control board bad, will order new. Also customer wants 2 door gaskets, will return when receive parts **Travel & Miles billed on Work Order 148600 - 1/10/17 Installed new controller, tested unit, now okay, door is leaking but per Maintenance they will install new door gasket, did run water down exhaust to make sure was clear, was okay.

Near Dual Hwy, Hagerstown, MD 21740
Service C.

Service C.

Found wiring burnt up, repaired wires found neutral side of switch stuck closed, had to remount element due to element hanging, bolts stripped could not test unit and plug in due to Customer serving food, told Customer needs new switch but do not know if motor is okay, Customer said Maintenance will check and wants switch sent to them they will install.

Near Mill St, Hagerstown, MD 21740
Service C.

Service C.

Found wiring burnt up, repaired wires found neutral side of switch stuck closed, had to remount element due to element hanging, bolts stripped could not test unit and plug in due to Customer serving food, told Customer needs new switch but do not know if motor is okay, Customer said Maintenance will check and wants switch sent to them they will install.

Near Mill St, Hagerstown, MD 21740
Service C.

Service C.

Customer stated unit was getting too hot they played with switch and knob then started working, I ran up to temp multiple times and let unit cycle to see if could get unit not to work could not unit would cycle on and off okay, temp was a little high, had set at 350 ran to 365 cut off cycled back on at 356, told Customer most likely issue with temp control and RTD sensor, told Customer to call if wants parts ordered, 3/7/17 Spoke to Frank he said he needs an okay for repairs from his Boss, would like an email sent to him with quote, Sent quote by email 3/7/17

Near Mill St, Hagerstown, MD 21740
Service C.

Service C.

Installed 2 new door seals on Reach-in cooler

Near Mill St, Hagerstown, MD 21740
Service C.

Service C.

Checked room temp (75 deg F) and humidity (40 % RH) which were both okay. Unit was set at 26 deg F and I changed it to 32 deg F per Nick at Howard McCray tech support. I noticed drain was not trapped and steam from the vaporizer pan was going straight up into the cabinet. Spoke to Nicole at Johnnies and informed her this would not be covered under warranty because the unit should have come with a "P " trap. Picked up fittings and made a trap for the drain. This should help with temp and condensation.

Near Marshall St, Hagerstown, MD 21740