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Hagerstown MD Commercial Refrigeration

K&D Factory Service Inc. provides service for commercial cooking equipment to the businesses of Hagerstown, MD and the surrounding areas since 1945.

Read our reviews and find out why your neighbors consider us to be their nearby source for factory authorized parts and service and commercial equipment supplies in Hagerstown, MD.

Local Reviews
for Hagerstown, MD

K&D Factory Service Inc. Rated 2.0 out of 5 stars based on 1 customer reviews


Map of Hagerstown, MD 21740-5909

lack of knowledge and parts




Review of K&D Factory Service Inc.

took the guy 3 trips and equipment was down 3 weeks too long

HagerstownMD21740-5909 39.635-77.705

Response from K&D Factory Service Inc.:

I’m sorry to hear about your disappointing experience with us. It’s always our intention to provide great customer service and useful, transparent advice. Please accept our sincerest apologies that we didn’t live up to your expectations on this occasion.


Ashley B.

Ashley B.

Commercial Salamander Repair. Responding to challenges with an ignition system failure in a client’s commercial salamander, I promptly repaired the system by replacing the ignition system. This efficient service ensured quick and reliable performance, essential for maintaining operational efficiency in the salamander.

Near W Franklin St, Hagerstown, MD 21740
Ashley B.

Ashley B.

Providing Comprehensive Quote for Annual Commercial Kitchen Maintenance Services: We offered a comprehensive quote for annual commercial kitchen maintenance services, ensuring the cleanliness and operability of all appliances.

Near Frederick St, Hagerstown, MD 21740
Ashley B.

Ashley B.

Commercial Deep Fryer Installation: A food establishment aimed to enhance its menu with a new commercial deep fryer. Our team positioned, connected gas and electrical lines, and calibrated temperature controls. Rigorous testing ensured consistent frying results, and kitchen staff received operational and maintenance training.

Near Valley Mall Rd, Hagerstown, MD 21740
Ashley B.

Ashley B.

Commercial Charbroiler Maintenance Service: Our skilled technicians conducted a comprehensive maintenance service on a charbroiler. This included a meticulous inspection of burners, thorough cleaning of grates, and adjustments to ensure optimal heat distribution for perfect grilling results.

Near Underpass Way, Hagerstown, MD 21740
Ashley B.

Ashley B.

Commercial Exhaust Hood Installation: Our expert team installed a new exhaust hood, strategically positioned to enhance kitchen safety by effectively removing heat, smoke, and cooking odors, ensuring a comfortable working environment.

Near Dual Hwy, Hagerstown, MD
Ashley B.

Ashley B.

Commercial Kitchen Appliance Maintenance. I provided a maintenance service covering all of the client's commercial kitchen equipment. I started by meticulously cleaning condenser coils in the refrigeration units, safeguarding their performance. Then, I focused on hinges, door gaskets, and seals for ovens and refrigerators to prevent heat or air leakage, thereby extending the life of the appliances. Furthermore, I replaced filters across all the kitchen equipment, including ice makers, refrigerators, fryers, and ovens. This comprehensive approach ensured the client's kitchen operated seamlessly.

Near Maryland Ave, Hagerstown, MD 21740
Ashley B.

Ashley B.

Comprehensive Commercial Kitchen Maintenance Service. I provided a full-service maintenance package covering all aspects of the client's commercial kitchen equipment. My first step was thoroughly cleaning the condenser coils in the refrigeration units to ensure peak performance. Then, I meticulously inspected and maintained hinges, door gaskets, and seals on ovens and refrigerators to prevent heat or air leakage, thus extending the life of the appliances. Additionally, I replaced filters on all kitchen equipment, including ice makers, fryers, and ovens, ensuring they operated at maximum efficiency. My service was tailored to the client's needs, guaranteeing a well-maintained kitchen.

Near N Burhans Blvd, Hagerstown, MD 21740
Ashley B.

Ashley B.

Commercial Kitchen Maintenance Service. Our maintenance team visited a restaurant to perform routine upkeep on their ovens and ranges. We meticulously cleaned the interior and exterior surfaces, including burner elements and oven racks. We checked temperature accuracy and recalibrated as needed to ensure precise cooking. Additionally, we inspected gas lines for leaks and ensured proper ventilation. Thorough cleaning and calibration not only improved cooking performance but also upheld safety standards, providing the restaurant with reliable and efficient cooking equipment.

Near Frederick St, Hagerstown, MD 21740
Ashley B.

Ashley B.

Ice Machine Installation. To enhance their beverage service, a restaurant added a new ice machine. I efficiently positioned and connected it to the water supply and drainage. After adjusting settings for ice production, testing confirmed optimal operation. A quick training session ensured staff could use and maintain the machine effectively, providing customers with chilled drinks and uninterrupted service.

Near Shank Farm Way, Hagerstown, MD 21742
Ashley B.

Ashley B.

Commercial Charbroiler Repair. A diner's commercial charbroiler was producing uneven flames, affecting grill marks. I arrived and identified a clogged burner as the cause. After cleaning and restoring proper airflow, the charbroiler produced consistent and appealing grill marks once more.

Near Valley Mall Rd, Hagerstown, MD 21740
Ashley B.

Ashley B.

Commercial Griddle Repair. A restaurant faced issues with its commercial griddle's uneven heating. I arrived to resolve the problem disassembled the griddle, and cleaned the heating elements. After cleaning the heating elements, I conducted tests to ensure uniform heat distribution.

Near W Franklin St, Hagerstown, MD 21740
Ashley B.

Ashley B.

Commercial Kitchen Equipment Installation near S Burhans Blvd. Arrived at the business to install a new ice maker in the establishment. We removed the outdated equipment and carefully installed the new icemaker in the back kitchen. After testing the new unit, we left assured that the business can now rely on its new kitchen equipment to provide ice as needed. The client expressed joy in serving cold drinks at the establishment to stave off the summer’s heat.

Near Hagerstown, MD
Roger B.

Roger B.

Arrived for planned maintenance visit for a restaurant. Inspected all units for potential problems and tune-up internal components. Tested all equipment for proper function.

Near Summit Ave, Hagerstown, MD 21740
Service C.

Service C.

Found Reach-In Cooler evaporator frozen solid, Customer is going to thaw for a return trip on Monday. 3/01/21 Found electronic cold control turned almost all the way up. Evaporator was a block of ice although the customer turned it off when I was in the way. Removed front and back evap covers and melted the ice. Blew out drain line with Co2 cartridge. Replaced the evap covers, Vacuumed all the water and dried the bottom, then turned on unit. Set cold control to cut out at 34° and it was cutting in at 39°. Observed it cycle 2 times before leaving. Unit is running good at this time. Manager said he was using the dial in the machine to monitor temp but dial is bad and needs to be replaced as it’s sticking. Will need to order a dial and return. Picture of dial stat is attached in file room. 3/04/21 Replaced thermometer dial and customer stated that unit is still getting to cold, Unit is temping at 23 degrees with thermostat at lowest setting, Probes and thermostat should be replaced, custo

Near Railway Ln, Hagerstown, MD 21740
Service C.

Service C.

Found Reach-In Cooler temp control contacts stuck open so the condensing unit wouldn’t run. I jumped it out and condensing unit started but the cabinet temp was struggling to get cooler. The expansion valve is bad and is restricting refrigerant flow. Per Corey they would like the parts qwp (expedited freight). 02/03/21 Replaced TXV, filter drier and T-stat. Pressure tested with 200 psi of nitrogen for 15 minutes. Pressure held. Released nitrogen and puked deep vacuum. Turned on unit and observed temp dropping. It not quickly. Adjusted TXV and unit slowly started coming down to temp. Would have liked to see high side pressure a bit higher than what it is, but that’s all I can get out of it. Unit did come down to 34° and shut off. Observed a second cycle. Unit is running good at this time.

Near Railway Ln, Hagerstown, MD 21740
Service C.

Service C.

Melted the ice in the Follett Ice Machine bin m/n:DEV1650SG-60, s/n:J06661 . Drained by melting the ice w/hot water and scrubbed with a cloth and brushes the interior of the bin and bottom of both power heads . Removed the drop shoot and baffle and sanitized along with the sliding doors .using sanitizer cleaned and sanitized the interior of the bin walls and then using a. garden hose and potable water rinsed the interior. brushed the shoot and sanitized it. ran both power heads through wash cycle and confirmed proper operation before leaving.

Near Railway Ln, Hagerstown, MD 21740
Service C.

Service C.

checked out VHL Range unit and found that the 24 volt wires to the module was disconnected. tested power and only found 15 volts going to the module. will need a transformer. waiting on factory to id part. 12/21/20 returned with parts. removed bottom transformer and installed new transformer along with new module. checked operation by letting unit cycle on and off. also checked oven temp for calibration. all operation okay.

Near Dual Hwy, Hagerstown, MD 21740
Service C.

Service C.

Tested unit, found steam coming out of door, pulled exhaust apart, found nipple corroded. Pulled apart, replaced brass 90 and nipple supplied by customer. Tested unit, still leaking, found pressure switch, had constantly heating. Will order new and return. ***No charge travel, miles & labor, recall to work order 148600 1/22/18 Installed new pressure switch, found fill valve hose melted. Repaired, tested unit, filled heat, kicked in contactor, sparked, found burnt up. Told customer due to unit constantly heating and they were using wires got hot melted water line and water, took out contactor, will order new and return. 1/29/18 Installed new contactor, tested unit, ran up to temp, let cycle, found steam leaking out of door. Pulled door, adjusted tabs and switched exhaust plate around. Tested unit, now okay.

Near Dual Hwy, Hagerstown, MD 21740
Service C.

Service C.

Tested, found error code -99f on display had 1000 ohms off temp probe, found control board bad, will order new. Also customer wants 2 door gaskets, will return when receive parts **Travel & Miles billed on Work Order 148600 - 1/10/17 Installed new controller, tested unit, now okay, door is leaking but per Maintenance they will install new door gasket, did run water down exhaust to make sure was clear, was okay.

Near Dual Hwy, Hagerstown, MD 21740
Service C.

Service C.

Found wiring burnt up, repaired wires found neutral side of switch stuck closed, had to remount element due to element hanging, bolts stripped could not test unit and plug in due to Customer serving food, told Customer needs new switch but do not know if motor is okay, Customer said Maintenance will check and wants switch sent to them they will install.

Near Mill St, Hagerstown, MD 21740
Service C.

Service C.

Found wiring burnt up, repaired wires found neutral side of switch stuck closed, had to remount element due to element hanging, bolts stripped could not test unit and plug in due to Customer serving food, told Customer needs new switch but do not know if motor is okay, Customer said Maintenance will check and wants switch sent to them they will install.

Near Mill St, Hagerstown, MD 21740
Service C.

Service C.

Customer stated unit was getting too hot they played with switch and knob then started working, I ran up to temp multiple times and let unit cycle to see if could get unit not to work could not unit would cycle on and off okay, temp was a little high, had set at 350 ran to 365 cut off cycled back on at 356, told Customer most likely issue with temp control and RTD sensor, told Customer to call if wants parts ordered, 3/7/17 Spoke to Frank he said he needs an okay for repairs from his Boss, would like an email sent to him with quote, Sent quote by email 3/7/17

Near Mill St, Hagerstown, MD 21740
Service C.

Service C.

Installed 2 new door seals on Reach-in cooler

Near Mill St, Hagerstown, MD 21740
Service C.

Service C.

Checked room temp (75 deg F) and humidity (40 % RH) which were both okay. Unit was set at 26 deg F and I changed it to 32 deg F per Nick at Howard McCray tech support. I noticed drain was not trapped and steam from the vaporizer pan was going straight up into the cabinet. Spoke to Nicole at Johnnies and informed her this would not be covered under warranty because the unit should have come with a "P " trap. Picked up fittings and made a trap for the drain. This should help with temp and condensation.

Near Marshall St, Hagerstown, MD 21740

Planned Maintenance

A planned maintenance agreement can keep your equipment running longer than the factory warranty. Reduce cost, downtime and have your equipment running at top performance when you need it most.

We Do It Right The 1st Time!

See what our customers think about our service!

Great service Very courteous polite and knowledgeable The Gardens At Stroud Stroudsburg
Super Guys! The K & D Team of repairman are super!. always courteous, friendly and get the job done right! Answer my questions and never a surprise cost. Dunmore Health Care Center Dunmore
Maintenance Supervisor Shawn is a good Devoted Service Tech from your Altoona Offfice Steve Long is always a great help when i call him Mount Union School District Mount Union
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