Local Reviews
for Lancaster, PA
Our Reviews by City
Great service
Lancaster - Lancaster, PA 17601
Very professional. Always willing to go the extra mile to perform the work and take care of the customer.
Response from K&D Factory Service Inc.:
Thanks for leaving us such a wonderful review. We are glad that you loved our services, our dedicated staff will be pleased to learn of your high praise.
great quick service
Primanti - Lancaster, PA 17601
Response from K&D Factory Service Inc.:
Thank you for sharing your kind words with us. It means the world to us and to our entire team!
Great Service
Domino's - Lancaster, PA 17601
They always work with me, give me a quote before performing work, and give me options on repairs/replacement.
Response from K&D Factory Service Inc.:
Thank you so much for taking the time to leave an excellent rating. We really appreciate your business.
Administrator
Red Rose Manor - Lancaster, PA 17602
Response from K&D Factory Service Inc.:
Thank you so much for taking the time to leave an excellent rating. We really appreciate your business.
GM
Homestead - Lancaster, PA 17603
GM
Homestead - Lancaster, PA 17603
I am very happy with the service and quality we receive from K & D service
Quality work
Domino's - Lancaster, PA 17602
A little more expensive than the average Joe kind of equipment repair guy but they always seem to repair things well!
Ashley B.
Commercial Kitchen Equipment Maintenance. I delivered a thorough maintenance service that encompassed all the client's commercial kitchen equipment. My initial step involved the careful cleaning of condenser coils in the refrigeration units, preserving their performance. Following this, I addressed hinges, door gaskets, and seals for ovens and refrigerators to eliminate heat and air leakage issues, consequently prolonging the life of these appliances. In addition, I replaced filters in all kitchen equipment, from ice makers and refrigerators to fryers and ovens.
Ashley B.
Exhaust Hood Fan Replacement. Responding to a commercial kitchen's need for efficient ventilation, I promptly replaced a malfunctioning exhaust hood fan motor. This replacement guaranteed that the kitchen maintained proper ventilation while cooking, contributing to a seamless culinary operation.
Mark B.
Arrived on, 9/12/23 - Mark Goins - Unit down upon arrival. Customer stated they heard loud popping noise before fryer caught fire. Customer drained left and center vats because they used fire extinguisher. Unit unable to return oil from pan due to filter issues earlier. Inspect unit and found left vat blower bad. No voltage to blower. Left vat interface board and relay bad. Completely drain center vat and fill with oil from bulk. Allow center and right vats to ready. Had customer perform test cook with good results. Center and right vats operational at this time. Left vat down until repairs are made. Unit unable to filter at this time. Will order parts and return. Returned on, 9/18/23 - Henry Luganob - Unit for installation of interface board, relay and blower - unit not in use upon arrival - turn unit off and remove control panel - remove old blower and remove old interface board - install a new parts and re-assemble unit - test and observe, blower is working and unit reaches
Mark B.
Arrived on, 9/12/23 - Addison Horning - Arrived, stated right steamer not working. Checked unit, both compartments not filling. Found water shut off. Turn on and leaks out of filter. Remove filter and checked and reseat gasket and o ring. Reinstall filter and turn water on, no longer leaking. Turn unit on and allow to fill and heat. Unit steaming properly. Ok for use.
Ashley B.
Commercial Oven Installation. A commercial kitchen was upgraded with a new oven. Our team efficiently positioned and secured the oven, connected utilities, and ensured even heat distribution. Thorough testing and staff training followed, resulting in an enhanced cooking station that added versatility to the kitchen's operations.
Ashley B.
Commercial Kitchen Equipment Maintenance Service. We visited the client's location to conduct maintenance on the kitchen equipment in the business. Our process included inspecting each appliance, ensuring proper operation, cleaning the condenser coils in the freezer and refrigerator units, checking hinges and gaskets on appliance doors for proper closure, and thoroughly cleaning to remove grease build-up. Finally, we replaced filters in each kitchen appliance to ensure ongoing cleanliness and efficiency.
Ashley B.
Commercial Dishwasher Repair. A restaurant owner contacted us to report a malfunctioning dishwasher affecting their dishwashing efficiency. I promptly arrived and replaced the faulty pump motor, ensuring smooth and effective dish cleaning for the client's business operations.
Mark B.
Arrived on, 8/22/23 - Addison Horning - Arrived, stated bottom and middle ovens not turning on. Top oven working. Plugged other two ovens into top duplex outlet and ovens now turn on. Found two breakers tripped in breaker panel. Reset and turn on all ovens. Allow to heat and cycle at temp. All ovens working properly, no breakers tripping. Likely got wet when cleaning. Found all three front panels have riv nuts broken out. Will order riv nut kits to repair all riv nuts on front panels on all ovens. Returned on, 8/29/23 - Greg McGrath - Arrived on site, identified where rivet nuts were located. Replaced broken rivet nuts with new ones. Checked operation, ok ready for use.
Mark B.
Arrived on, 08/24/23- Kayden- On arrival pulled out ice machine and found that drain line wasn’t in water pump. Made sure water pump was working properly and put drain line back. Watched unit drop a batch of ice. Unit is working properly at this time.
Ashley B.
Commercial Espresso Machine Repair. A coffee shop's espresso machine was experiencing inconsistent water pressure, affecting the quality of their beverages. I arrived and identified a clogged water line as the issue. After cleaning and reassembling the water lines, the machine's performance improved, ensuring customers enjoyed consistently excellent espresso drinks.
Ashley B.
Commercial Kitchen Equipment Maintenance Service. At a commercial kitchen, we conducted maintenance on refrigeration units. We inspected and cleaned condenser coils to optimize cooling efficiency, preventing potential overheating. The door gaskets were examined and replaced if worn, ensuring proper sealing to preserve food quality. Temperature settings were validated and adjusted for consistency, and drainage systems were cleaned to prevent clogs. Our comprehensive service extends the lifespan of the refrigeration units while keeping stored ingredients safe and at optimal temperatures.
Ashley B.
Commercial Pizza Oven Repair. A client faced issues with their commercial pizza oven's uneven heating. I promptly arrived and diagnosed the problem, which was a malfunctioning heating element. After replacing the faulty element, I conducted tests to ensure even heat distribution throughout the oven, allowing the pizzeria to bake perfect pizzas once again.
Ashley B.
Commercial Food Processor Repair. A client was experiencing issues with their commercial food processor. I arrived to discover the blades were no longer spinning effectively, due to a malfunctioning motor. I promptly replaced the worn-out motor, revitalizing the appliance and enabling efficient chopping and mixing once more.
Mark B.
Arrived on, 7-7-23- Matt Box in the workshop. At -2 degrees. Holding temp. Staff stated it was tripping gfi and evap coil becomes block of ice. Open evap compartment, found exposed wires everywhere, were touching the heating element. Cut wires out and put new wires, zip tied so it does not touch element. Put in defrost. Amping 2.6 amps on element. Kicks out and has delay and goes into refrigeration mode. Defrost termination working as it should. Ohm the element, 42 ohms reading. Checked probes, in ice water, evap is 13 ohms and air temp is 11 ohms. spoke with tech support, element should between 40 and 50k ohms. Element is good. The probes should be 16-17 ohms. Probes out of range. Probes are reading warmer then what the box is actually causing it to continuously run. Wires were getting burnt from element and possibly getting water when coil was freezing up into a block which will trip the gfi. Will return with probes and install. Job incomplete. Returned on, 07-26-23- Matt Replace
Mark B.
Arrived on, 7/17/23-Checked oven operation. Inspected burner pilot and gas valve and wiring oven temperature is ok unit is ready to use.
Mark B.
Commercial Kitchen Appliance Repair Service. Arrived at the client's location on 5/15/23 to repair their commercial microwave. Found front display panel cracked in some places during spring PM. Will obtain parts and return. Unit ok for use at this time. Returned to location on 5/18/23 - Shut unit off and remove front panel. Remove screen and board from old panel and found flex cable connection board and screen severed. Found another technician had used UIB board assembly. Return to store and install board assembly. Power unit on, verify programming and test unit functions. Performed test blend with good results. No other errors at this time. Unit ok for use.
Ashley B.
Commercial Kitchen Equipment Installation Service near E King St. When a commercial business faced a malfunctioning microwave, they reached out to us for a solution. After discussing various options with the client, they selected the best and most cost-effective appliance for their establishment. On the scheduled date, our team arrived and efficiently replaced the old microwave with a new and upgraded commercial model. The client expressed relief and satisfaction in having a functional microwave in their business once again!
Mark B.
Arrived at location on 3/14/23 - stated oven on range is not lighting. Checked unit, pilot lights but will not stay lit after holding in safety for over a minute. Disconnected thermocouple from safety and test, getting 28 millivolts but thermocouple is shorted. Install new thermocouple and test. Pilot now stays lit properly. Oven burners come on. Allow to heat and cycle. Unit is operational. Ok for use.
Ashley B.
Steam table not maintaining proper temperature. Found that there was a faulty heating element and sensor. Replaced the parts and the unit is working properly now.
Mark B.
The thermostat control on the front left burner is stuck and has no control. Replacement of the thermostat, knobs and return. Tested for proper function, all equipment is working now.
Mark B.
Arrived at location on 12/14/22 - spoke to Chad, would like make up air unit taken apart and cleaned as well as belt replaced and tightened to run properly. Will obtain new belt and return. Returned to location on 2/9/23 - shut off hood and make up air. Removed covers. Replace belt on vent hood. Replace belt on make up air. Blow out an clean make up air unit as best as possible from the outside. Units are operational at this time. Further cleaning inside would require a different hood cleaner to get inside duct work.
Mark B.
Arrived at location on 1/25/23 - Unit was not dropping temperature as it should. Added 404 to the system and now it is dropping in temperature correctly. Tested the unit and informed customer that this solved the issue.
Mark B.
Arrived at location on 1/23/23 - Customer stated the oven was not heating correctly. I removed power from the oven and dismantled it to check amps on the heating elements and they came back normal. A contact looked burnt so I am ordering a new one and the door gasket looks smashed. Will order and return to replace them. Returned to location on 1/26/23 - installed replacement door gasket and contactor. Verified amp draw, and temps within range. Unit ok for use.
Mark B.
Arrived at location on 1/17/23 - Top middle oven found the water hose on the water fill solinoid valve is bad tubbing is breaking down and not not allowing enough water to fill the cabinet in a clean cycle ,hose is also leaking water .I will obtain parts and return. Returned to location on 1/19/23 - Removed unit from power and shut off water to unit. Removed control side panel and old tubing assembly and installed replacement. Return water and power to unit and allow to cool before running cleaning cycle while inspecting for leaks. Cleaning cycle successful and no leaks present at this time. Unit ok for use.
Mark B.
Arrived at location on 1/13/23 - Arrived, stated left oven down. Pilot worn stay lit. Checked, pilot lights and is strong but won’t stay lit after button is released. Replaced thermocouple. Still doesn’t stay lit. Safety is bad. Also stated right oven door is loose. Able to adjust springs to get door to close properly. Will order safety QWP and return. Returned to location on 1/17/23 - Removed old safety valve with a new one. Reconnected gas. Thermocouple and pilot and re-lit the stove. I adjusted the pilot to 30 millivolts oven is good to use.
